Follow on If you’ve been on the hunt for a legit work-from-home opportunity that doesn’t involve picking up the phone all day, listen up. Uniswap Labs — one of the biggest names in the crypto world — is hiring Customer Support Associates for their night and weekend shift, and the pay is real: $37 to $41 per hour.
No, that’s not a typo. And yes, it’s email-only.
Let’s break down what this job is, who it’s for, and what you can realistically expect.
What Is Uniswap Labs?
Uniswap Labs is the team behind Uniswap — a major decentralized finance (DeFi) platform that lets people trade cryptocurrency without a middleman. If you’ve heard of crypto wallets, swapping tokens, or anything about Ethereum-based apps, you’re already halfway there. But even if you haven’t, don’t count yourself out.
This is a U.S.-based remote role with a strong focus on communication and problem-solving. They’re looking for people to handle Tier 1 support via email, working outside of standard business hours (so evenings and weekends). No phone calls, no cold-calling, no back-to-back Zoom meetings.
What You’ll Be Doing
This is not a traditional customer service job. Here’s what the day-to-day looks like:
- Responding to user questions and concerns via email only using Zendesk
- Troubleshooting technical issues and escalating complex ones to the engineering team
- Acting as the first line of defense for platform issues — keeping things smooth for users
- Collecting insights from user conversations and sharing feedback with the internal team
- Keeping clear and accurate records of all interactions
You’re basically the calm voice of reason in the inbox — helping users understand how to navigate the platform and solving problems in writing.
Who This Is For
This role is perfect for someone who:
- Has strong written communication skills
- Enjoys solving problems without needing to jump on calls
- Can stay calm and helpful when users are frustrated or confused
- Is curious about crypto or tech, even if not an expert
They do mention that having support experience is ideal, but not required. So if you’ve helped customers before (even in retail, healthcare, or admin settings) and you can translate that into clear, kind emails — you’re probably a great fit.
Bonus if you’ve ever used a crypto wallet or poked around DeFi platforms, but again — not a dealbreaker.
The Pay
Here’s what really makes this stand out:
- $37 to $41 per hour, based on your experience and skills
- Additional compensation through equity, tokens, and benefits, depending on the role
- Fully remote, U.S.-based position
- No phones involved
- Full-time schedule (you’ll be working nights and weekends)
This is the type of opportunity you don’t sit on. Roles like this go fast, especially when they pay this well and don’t require you to be chained to a phone all day.
CLICK HERE TO APPLY! Good Luck!
