Follow on If you’re searching for a remote career opportunity where you can make a real impact every single day, Allstate might have the perfect position for you. Allstate — a trusted household name for over 90 years — is now hiring Claims Customer Specialists to work remotely, providing support, guidance, and compassion to customers during their time of need.
About Allstate
Allstate has built a long-standing reputation for protecting families, advocating for safety innovations like seat belts and air bags, and staying ahead of evolving customer needs. From cutting-edge pricing systems to identity protection technology, Allstate continues to lead the insurance industry with innovation and care.
What You’ll Be Doing
As a Claims Customer Specialist, you’ll play a key role in supporting customers through the claims process.
Here’s what the role includes:
- Building strong customer relationships through empathy and understanding
- Handling a high volume of inbound calls — up to 90% of your day will be assisting customers over the phone
- Providing updates and answering questions about existing claims
- Processing payments, coordinating inspections, assisting with rental car setups, and addressing claims-related concerns using online tools
- Accurately documenting all actions and interactions in the claims system
This role allows you to be the calming, reassuring voice that helps guide customers through unexpected events in their lives.
Schedule Details
To deliver on Allstate’s “Good Hands Promise,” coverage is needed 24/7, including weekends and holidays.
Your workday could start as early as 6:00 AM CST or as late as 3:30 PM CST, and you must be available to work one weekend day (Saturday or Sunday).
Training Schedule:
- Monday through Friday
- 9:00 AM – 5:45 PM CST
- (Planned absences are not allowed during the first five weeks of training.)
By week four of training, your permanent schedule will be assigned to ensure a smooth transition into the role.
Qualifications You’ll Need
You’re a great fit for this role if:
- You have a high school diploma or GED
- You have at least one year of customer service experience (preferred, not required)
- You can stay organized and multi-task in a fast-paced, high-volume environment
- You have strong communication, empathy, and problem-solving skills
- You’re comfortable using computers and web-based systems
- You’re able to work independently and as part of a team
- You have a distraction-free home workspace and internet speeds of at least 50 Mbps download / 5 Mbps upload
Note: This position is not available to candidates living in California, Alaska, Hawaii, or Puerto Rico.
Pay and Benefits
Allstate offers a strong benefits package right from the start:
- $17.50/hour starting pay
- $20/hour for premium zip codes
- Paid training (full-time schedule)
- Technology equipment provided (laptop, 34-inch monitor, headset)
- Competitive paid time off
- Health insurance starting day one (cafeteria style plan)
- 401K match and pension plan
- Tuition reimbursement opportunities
- Volunteer matching donation programs
- Internet reimbursement for remote employees
What You’ll Need at Home
To work successfully in this role, you’ll need:
- A secure, distraction-free workspace
- A reliable modem and internet connection meeting the minimum speed requirements
- Commitment to being fully present for training and ongoing support responsibilities
This is an incredible opportunity to start a stable, rewarding work-from-home career with a company that values innovation, compassion, and employee growth. With paid training, full benefits, and technology provided to your door, Allstate makes it easy to transition into a career where you can genuinely make a difference.
If you’re ready to take the next step toward a meaningful work at home career, apply today before this opportunity closes!
