Direct Interactions operates contact centers staffed by American agents nationwide. At Direct Interactions, you will work with some of the kindest and most professional contact center agents in the country.
To be considered, you must first be invited to go through the job tryout phase assessments (this correspondence will come via email if selected). Please continue to monitor all inboxes in your email so that way you do not miss an email or any deadline to respond by.
Job Details (what you will be doing)
• Process unemployment insurance claims
• Answer incoming calls via computer software and assist customers
• Research information in databases to resolve customer issues
• Maintain composure in escalated situations
• Operate accurately and efficiently in a fast-paced environment
• Handle multiple responsibilities at one time
Training
• Training is done virtually and will consist of virtual instructor led and self-paced learning
• You must first attend a mandatory orientation session
• Orientation, training & nesting spans across 9 days and is all paid
• 100% attendance is required in all phases of the on-boarding process (orientation, training & nesting are mandatory)
Orientation: Typically on a Friday (1 hour session)
Training week 1: Monday- Friday (6 hours a day) actual dates and times TBD
Training week 2: Monday-Wednesday (8 hours a day) actual dates and times TBD
(More information about the times of the 2nd week of training will be discussed in class)
*DI is letting you know beforehand what a training schedule may look like
Shifts
• Agents must be available to work at least 20 hours per week within the hours of operation noted below
Hours of operation for the client
Monday- Friday 8:00 am to 5:00 pm EST
• At least 20 hours per week are required (you select when you can work)
**8 HOURS WORKED ARE REQUIRED EVERY MONDAY NO EXCEPTIONS**
if a holiday falls on a Monday, the 8 hours become mandatory on the following Tuesday
Pay Rate
• $15.00 per hour
• This is a W2 (employee) position
• We are paid biweekly via direct deposit
• All mandatory events are paid (orientation, training & nesting)
Employee Benefits
• Accrued paid time Off (PTO)
• Sick time
CLICK HERE TO READ MORE AND APPLY! Good luck!