Follow on Conduent is actively hiring Part-Time Customer Service Representatives! Must be at least 18 years of age with at least a high school diploma or GED. Must be able to work overtime as needed. Must pass pre-employment screening.
No weekends
Paid Training 10:00 AM to 3:00 PM Monday through Friday
Shifts: 10:00 AM – 3:00 PM Monday-Friday
Essential duties may include, but are not limited to:
- Act as a support point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program
- Accurately assist with document enrollment requests, status changes, complaints, and grievances.
- Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies
- Provide clear, complete, accurate, and objective information based on a full understanding of program requirements
- Answering questions about the ending of the Public Health Emergency (Covid)
Required skills/abilities
- Basic understanding of a call center environment in a customer service support role and quality monitoring processes.
- Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers.
- Ability to problem solve through analysis and ongoing feedback.
- Achieve results through knowledge, empathy, and commitment.
- Ability to work with people of diverse backgrounds.
CLICK HERE TO READ MORE AND APPLY! Good Luck everyone.
