Follow on *HOT HOT JOBS!! ADT is an AMAZING company to start your work at home career. They will provide all necessary equipment and resources to allow you to be successful in your roles, which includes paid on the job training. If you are interested, read below, there are 2 positions I will be sharing with you!
Inbound Monitoring Representatives:
A day in the life of a Customer Service Inbound Monitoring Representative can look like:
- Receiving inbound calls related to recent alarm events.
- Providing basic technical support and troubleshooting devices across ADT systems.
- Handling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties.
- Relaying important information about their life-safety system and services, updating customer accounts and responding to inquiries about alarm activity.
- Paying attention to detail while documenting alarm handling procedures within the alarm screens.
The company is hiring in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Missouri, Nebraska, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, and Wyoming.
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Customer Service Monitoring Representatives:
As a Customer Service Monitoring Representative you will be responsible for monitoring and dispatching proper authorities for residential and small business alarms as well as contacting appropriate responsible parties. This role is a pivotal part of the companies noble purpose to help save lives and is the first step in helping protect their customers when an alarm signal is received.
A day in the life of a Customer Service Monitoring Representative can look like:
- Handling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties.
- Paying attention to detail while documenting alarm handling procedures within the alarm screens.
- Completing alarm processing in accordance with departmental procedures.
- Providing alarm reset instructions and basic troubleshooting to customers during outbound alarm calls and inbound alarm call backs.
- Receiving inbound calls related to alarm call back inquires.
The company is hiring in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Missouri, Nebraska, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, and Wyoming.
