Sitel is currently hiring CHAT Workers from Home for their Tax Software line of business. This positon focuses on driving customer interactions through inbound & outbound chat/email communications. This is a Seasonal (Temporary) position. Note: You DO NOT need to live in the state listed to qualify.
What You’ll Do:
- Drive customer support through digital communication – chat & email – using various channels and tools
- Respond to customer inquires with a focus on providing a solution to the specific issue
- Help customers understand the services offered and discover which features will benefit their needs
- Troubleshoot access to online services through password resets
- Meet or exceed performance expectations in regards to customer satisfaction and other related metrics / KPIs
Required qualifications, skills and experience
- Must have a Highschool Diploma (or GED) and be at least 18 years of age
- Ability to use a dual-monitor PC with several tools and systems for an extended period of time
- Comfortable supporting customers and interacting with peers in a technology driven environment
- Availability to work a full-time schedule (includes variable shifts such as morning, nights, weekends, and applicable holidays)
Home-Office Requirements:
- Must have highspeed internet and an ethernet cable to hardwire (no operating using WIFI alone)
- Maintain a quiet and distraction-free area while working – we have a ZERO TOLERANCE policy for background noise
- Sitel Group will ship you the PC, monitors, and other accessories to perform your job
Desired qualifications, skills and experience
Nice to Have (but not required):
- Experience supporting customers through chat, email, and phone communications
- Previous contact center experience
- History with payment processing systems and financial services
CLICK HERE TO APPLY! Good luck everyone.