Activus Connect is seeking Customer Care Ambassador Scheduler(s) to Work from Home. Great company that promotes from within.
The role of the Scheduler on Project A Closer Look (ACL) is to assign mystery shops to shoppers in our database in each given month, meeting strict client deadlines, tracking the completion of the shops. You will be communicating with the shoppers through emails and via our web chat texting system. Superior written and verbal communication skills, and be able to prioritize your daily tasks, are important for this job. While you will be supported by a supervisor and your peers, the ability to complete your work independently, efficiently, and on schedule is essential.
What you will do…
- Prioritize shops to be assigned
- Email and text to fill shops
- Get bonus amounts approved by the supervisor
- Balance time spent on shops based on the order of importance (approaching deadlines)
- Check and adjust dates daily as required by our clients
- Communicate with shoppers via email and text answering questions in a timely manner
- Answer shopper questions and date change requests
- Review guidelines, batch edit notes, and event notes as new clients are added
- Create templates for blasts and shopper emails
- Work assigned times on live chat feature (days, nights, and weekends)
- Follow communication procedures, guidelines, and policies
- Utilize computer technology to assist with efficiency.
The pay rate is $16.00 per hour. Benefit eligible after 60 days (Medical, Vision, Dental and 401k).
CLICK HERE TO APPLY!! Good Luck, and remember to CLAIM IT, and it is YOURS!